Defective or Damaged Products

If you have received faulty or damaged products, please contact us with images of the product within 7 days. We will gladly send out a replacement order or issue you a full refund.

Items Lost in Transit

By ordering from us, you agree with our shipping times. Most orders get delivered within the posted time frames; however, external factors such as customs inspections can sometimes cause delays. If your order shipping times exceed our displayed time frame by 10 business days, you can contact us and we will gladly send out a replacement order, or issue a full refund.

Returns

We do accept returns within 30 days of delivery for replacement or a refund. Our guarantee covers defective or damaged products, sizing issues, and items lost in transit. Your satisfaction is our priority, this policy is in place so that we can serve you well and offer the best service there is to offer.

Lost or Stolen Packages

TheNextApparel.com is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry,  TheNextApparel.com will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.